Refund / Cancellation Policy – Our policy is to book delivery arrangements as soon as instructions are made by customers. It is possible that goods will be en route on the day of order. Should the customer cancel the order after transport instructions have been given then Dolav reserves the right to deduct all transport costs incurred from monies to be returned to the customer.
Returns –Any product that is being returned to us or has been undeliverable will be subject to a restocking fee of £10 per item in addition to the returns delivery charge which will be charged in full. Customers can arrange to return goods to us at their cost as long as they are in an unused condition and returned within 7 days. We reserve the right to refuse the return of customised products including a company name, locks, drains, wheels.